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Welcome to OPMC Support Portal

Every purchase of our extensions includes one year of updates and support. If you have any questions or encounter issues, we're here to assist you!

Plugin Support

Every purchase of our extensions includes one year of updates and support. If you have any questions or encounter issues, we're here to assist you!

If you purchased the plugin from:

WooCommerce.com: Please create a support ticket through your WooCommerce account. Your purchase information is stored there, and we're required to handle support through this channel.
We'll be notified of your request, and you can expect prompt assistance.

Another Site: Our products are exclusively sold through OPMC.com or WooCommerce.com. If you bought a plugin elsewhere, contact the author for support. We offer premium support for $99 if you need assistance with third-party plugins.

What is Support?

Our support includes:

Bug fixes
Configuration assistance
Updates for compatibility
General plugin functionality issues

Our support doesn't include:

Customizing store setups
Customizing plugin functionality
Fixing non-WooCommerce themes

Support Guidelines

For all support inquiries, we typically respond within one business day. When submitting a support request, please provide:

Details of the issue
Expected plugin behavior
Current plugin, WooCommerce, and WordPress versions
Debugging steps you've taken

We prioritize support during business hours and aim to assist you as quickly as possible. Thank you for your understanding!

If you require customizations, please fill out our development form. For other inquiries, feel free to contact us.

Guarantee

We stand behind our plugins and custom development. If you encounter issues with our software, let us know so we can resolve them or issue a refund within 30 days of purchase.

Thank you for choosing our plugins!

Please start by reading the OPMC Customer Support Guidelines.

Community

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