Purolator Plugin:
Unable to Print the Label - It says "404 - File or directory not found."
Customers may experience issues with the Error 404 File not found error.
When using the purolator plugin you are required to download the file within 48 hours. If the link does not work then within the first 48 hours then you need to investigate further.
Steps:
1. Ask the customer if they have checked the following settings:
Can you please confirm if the order was generated 48 hours ago before they clicked the label? Since the Purolator label will not be printed after 48 hours.
2. If the issue persists regardless of the 48 Hours Rule then you please provide Staging Site Credentials so that we can investigate this further.