In This Section:
1. Does the connector import cart data from subtotals (shipping, tax, product)?
2. How does it know when to collect taxes for retail vs none for wholesale?
3. How does it handle wholesale ladder pricing and coupon discounts?
4. Odoo Plugin | Invalid Credentials Error
5. Odoo Plugin | Invalid URL Error
6. Odoo | Will the Plugin work with Dedicated Hosting or Only Woocommerce Hosting?
7. Does The Odoo Plugin Support Child Categories?
12. Does it sync the fees line from Q44? If yes, is this mapped as a product?
13. Are Odoo Nightly releases supported? Or just the main releases? e.g. 15.0 or 16.0?
16. Odoo for WooCommerce Plugin is not able to find the WooCommerce locally installed plugin?
18. Does the 'Odoo for WooCommerce' plugin support WebP image format for product imports?
23. What should I do if orders are not syncing to the correct billing log in Odoo?
24: What steps should I take if only a subset of my orders (e.g., only November orders) are syncing?
Q27: How does the 'Odoo for WooCommerce' plugin handle the sync of client and sales invoices?
Q28: What solutions does the plugin offer for shipping tracking and updating shipping information?
Q29: How are product SKUs used in the synchronization process between WooCommerce and Odoo?
Q30: Are there options within the plugin to choose which product attributes to sync?
Q31: What are the SEO considerations when syncing product names between WooCommerce and Odoo?
Q34: Are SKU numbers required for every product variation when exporting from WooCommerce to Odoo?
Q36: What happens if a product variant exists in WooCommerce but not in Odoo, or vice versa?
Q37: Can the plugin export orders created in the WooCommerce backend, such as phone orders?
Q40: What is the process for exporting quotations and sales orders from WooCommerce to Odoo?
Q42: Does the plugin support variable products, and how are they managed in the backend?
Q43: How to Debug the Odoo for Woocommerce Plugin and where to find the Odoo Debug Logs?
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1. Does the connector import cart data from subtotals (shipping, tax, product)?
Connector does import/export taxes, shipping, and product prices.
2. How does it know when to collect taxes for retail vs none for wholesale?
Odoo plugin doesn't support WooCommerce B2B plugin or custom pricing. Odoo plugin only support default WooCommerce prices.
3. How does it handle wholesale ladder pricing and coupon discounts?
Coupons are handled by Odoo plugin. Wholesale ladder pricing is not a native WooCommerce feature so it's not supported.
4. Odoo Plugin | Invalid Credentials Error
When using the plugin you may see the error message:
WooCommerce OD0O Integration credentials are Invalid.
This error is related to the Odoo Credentials entered. The credentials are wrong/invalid and being rejected by the server For help with this first please check with your Odoo team and confirm the credentials entered are correct.
5. Odoo Plugin | Invalid URL Error
When using the plugin you may see the error message:
WooCommerce OD0O Integration Server URL is invalid.
This error is related to the Odoo Server URL entered. For help with this first please check:
1. The Server URL entered, this should be formated as 'https://opmc1.odoo.com' (Please note, do not include the trailing '/')
2. If you have checked the Server URL and entered in the correct URL, please clear your Cache and try again.
6. Odoo | Will the Plugin work with Dedicated Hosting or Only Woocommerce Hosting?
When working with Odoo for WooCommerce plugin you may want to know if this will work with Wordpress + Woocommerce in a dedicated hosting, or this plugin only work with Woocommerce hosting?
The plugin will work with any dedicated hosting.
7. Does The Odoo Plugin Support Child Categories?
Currently, we do not offer this option.
We support child categories import. But we don't sync images for the categories.
8. Which languages does the Odoo for WooCommerce plugin support? Will it work if I use the plugin with on a stores of languages other than English (US)
Our Plugin doesn't support Multi-language. But can work with other languages.
Odoo Language Support: |
Odoo ERP Language English (US) |
Odoo ERP Language: Other Languages |
| WooCommerce Site Language English |
Supported. | Not tested, may work. |
| WooCommerce Site Language Other Languages |
Not tested, may work. This will import and export based on the Woocommerce Site Language. | Not tested, may work. This will import and export based on the Woocommerce Site Language. |
9. Is it possible to use the Odoo for Woocommerce Plugin on 2 independent Woocommerce stores to connect to a single Odoo Instance?
Yes. Connect and configure on each site as normal.
10. Is it possible to use 2 stores which have different languages to connect to one Odoo instance?
If used in the stores having different languages will be imported or exported.
11. Does the Odoo plugin allow for payments to be taken by the Odoo system? Or simply crm order and product sync?
No the plugin does not integrate the Odoo Payment Gateway into WooCommerce.
12. Does it sync the fees line from woocommerce? If yes, is this mapped as a product?
No the plugin does not support extra fee lines.
13. Are Odoo Nightly releases supported? Or just the main releases? e.g. 15.0 or 16.0?
The Odoo Plugin is kept up to date and test with the latest stable versions of the Odoo system only. Nightly builds are not kept up to date, however if you are using this and experience any issues with the plugin we are happy to provide support and review if this is something we can update in the plugin.
14. Can the Odoo plugin Map Payment Methods from WooCommerce to Odoo. We have multiple payment methods. Can these be mapped via the plugin? e.g. We have Pay by Bank/Truelayer, Stripe, Paypal, Cash etc
No the plugin does not map the payments.
15. What happens when an order is updated on the WooCommerce site but already synced to the Odoo System. Will the order update in Odoo?
The invoice once synced will not update if changed in WooCommerce.
16. I want to import a product, when I create a new product in Odoo, I can't find it in Woocommerce. Why are my products not syncing from Odoo to WooCommerce?
The update of products periodically, this is due to your server limitations as you cannot continuously run a process (Technically it can, performance issues exist) . The method used is CRON jobs. You can select the frequency in the settings page, usually this is hourly.
Can you confirm if the products are updating after an hour?
Has the new products come through from before if you wait for the period specified in the settings?
If not, you can also use the Manual Import Button in the Odoo Settings Page to trigger a manual import, which will import the product.
If that does not work, please share the details of the specific product, including screenshots of both systems and I can help out.
16. Odoo for WooCommerce Plugin is not able to find the WooCommerce locally installed plugin?
If you install the Odoo for Woocommerce plugin and see the following error this usually means that you have installed the plugin on a site without WooCommerce installed. Please check that the WooCommerce plugin is installed and updated.
If you still experience issues and have confirmed that the WooCommerce plugin is installed, please confirm if you are using a Multisite installation of WooCommerce. Multisite are currently not supported in WooCommerce with the Odoo for Woocommerce Plugin.
17. What are the common issues faced while manually importing products using the 'Odoo for WooCommerce' plugin?
Users have reported issues with manual product import not functioning correctly. This could be due to various factors such as image formats (e.g., WebP images), incorrect settings before import, or compatibility issues with other plugins or WooCommerce versions.
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18. Does the 'Odoo for WooCommerce' plugin support WebP image format for product imports?
As per user experiences and subsequent testing, there might be issues when importing products with WebP images. It's recommended to use standard image formats like PNG or JPG for better compatibility.
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19. Are there any specific settings to be enabled before manually importing products in 'Odoo for WooCommerce'?
Yes, certain settings need to be enabled and the page saved before using the import button. A detailed walkthrough is available in this video: [Import Process Tutorial](https://www.youtube.com/watch?v=B-ajRO9aGfc).
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20: What should I do if I encounter problems with exporting / importing while using 'Odoo for WooCommerce'?
If you face any issues, you should check if all products have valid SKUs and ensure that your plugin settings are correctly configured. Additionally, providing detailed information, such as screen recordings or screenshots of the issue and the plugin settings, can help support teams diagnose the problem more effectively.
Additionally review the etailed walkthrough is available in this video: [Odoo Configuration Videos Playlist](https://youtube.com/playlist?list=PLdIVPktTiSSPHtC7L3cgaOPnYedFWMjrR&si=ly7Nr0TeRfFZNWeA).
21: What should I do if I encounter synchronization issues between WooCommerce and Odoo using the 'Odoo for WooCommerce' plugin?
If you're experiencing sync issues please ensure you review the import / export settings above and confirm all products have valid details including, SKU, Images, and product names. Next if you are still experiencing issues after reviewing the Odoo help videos, please perform a conflict test by disabling all other plugins except for 'Odoo for WooCommerce' and share your findings with the OPMC Support team.
22. How can I address issues with product prices syncing incorrectly, such as all products showing a price of 1 euro in Odoo?
This issue can occur if your store currency settings are not configured correctly. Please check the decimal separator settings in both WooCommerce and Odoo. Ensure they are consistent across both platforms. Additionally, perform a test sync from a staging environment and review and share the logs for any errors associated with testing these products.
23. What should I do if orders are not syncing to the correct billing log in Odoo?
Verify the billing log configuration in the plugin settings. If issues persist, replicate the problem in a test environment and provide detailed information, such as log files or screenshots, to the support team.
24: What steps should I take if only a subset of my orders (e.g., only November orders) are syncing?
Check the date range settings in the plugin configuration. If you've set a specific date range, it might exclude orders outside of this period. Adjust the settings as needed and test again.
24: What can I do about product references and HTML markup being added to titles and descriptions in invoices?
This issue is likely due to a page builder or enriched text fields in WooCommerce. You can request the plugin's development team to support HTML descriptions and ensure that HTML markup is escaped before saving.
Alternatively, consider adjusting the content in the WooCommerce product descriptions to avoid unwanted formatting in invoices.
Q25: Can the 'Odoo for WooCommerce' plugin sync only inventory without affecting other product details?
The plugin is capable of syncing only inventory levels without impacting other product price or vice versa. This feature is particularly useful for users who wish to sync only price, inventory either together or separately.
Q26: Is it possible to customize the plugin to sync specific fields or avoid syncing certain product details?
While the default configuration of the plugin focuses on syncing key attributes like price and stock levels, customization might be possible to sync specific fields or avoid syncing certain details. This could involve adjusting settings within the plugin or potentially modifying the plugin's code. Please reach out for more details about plugin customization.
Q27: How does the 'Odoo for WooCommerce' plugin handle the sync of client and sales invoices?
The plugin effectively synchronizes client and sales invoices between WooCommerce and Odoo. This synchronization does not use Odoo line code, avoiding additional fees for non-Enterprise Odoo users.
Q28: What solutions does the plugin offer for shipping tracking and updating shipping information?
Currently, the plugin might not offer direct automation for sending shipping information from Odoo to WooCommerce. Users might need to manually update shipping information in WooCommerce, especially concerning shipping tracking details.
Q29: How are product SKUs used in the synchronization process between WooCommerce and Odoo?
The plugin uses SKU numbers as a key identifier to link and synchronize products between WooCommerce and Odoo. This ensures consistent inventory management and pricing across both platforms.
Q30: Are there options within the plugin to choose which product attributes to sync?
The plugin generally syncs essential attributes like stock and price. Depending on its flexibility and settings, there may be options to select or exclude specific attributes from synchronization.
Q31: What are the SEO considerations when syncing product names between WooCommerce and Odoo?
If different product names are used in WooCommerce for SEO purposes and in Odoo for other reasons, syncing these names might affect the SEO strategy. Users should consider configuring the plugin to prevent syncing names if maintaining SEO-optimized names in WooCommerce is important.
Q32: Can the plugin synchronize various types of coupons from Odoo to WooCommerce, including those used in loyalty programs?
While the plugin supports coupon code synchronization, its ability to handle various types of coupons, such as those from a loyalty program in Odoo, may need further clarification. The specifics of coupon type compatibility and synchronization should be confirmed with the plugin developers.
Q33: What should I do if I am unable to export orders from WooCommerce to Odoo using the "Odoo for WooCommerce" plugin?
First, ensure that all orders, products, and their variations have valid SKU numbers, as SKUs are crucial for the synchronization process. If you're facing issues try updating the product SKUs and verify if the export function works correctly. If the problem persists, enable debugging and share the debug logs with the support team for further assistance.
Q34: Are SKU numbers required for every product variation when exporting from WooCommerce to Odoo?
Yes, every product variation in WooCommerce should ideally have its own SKU for successful synchronization and export to Odoo. The SKU acts as a unique identifier, facilitating accurate mapping and export of products.
Q35: How does the plugin handle products with numerous variations, and is it practical to manually update SKU fields in Odoo?
The plugin requires SKUs for all product variations to function correctly. For products with numerous variations, manually updating SKU fields in Odoo can be impractical. Therefore if all products have SKUs in WooCommerce, you can use the product export function to export these to Odoo. Once products in both systems have matching SKUs the products will sync accordingly.
Q36: What happens if a product variant exists in WooCommerce but not in Odoo, or vice versa?
The plugin matches products based on SKU/internal references. If a variant exists in WooCommerce but not in Odoo, the plugin will sync correctly and create a new product in Odoo. Please also confirm that you have product variations enabled in Odoo.
Q37: Can the plugin export orders created in the WooCommerce backend, such as phone orders?
The plugin is designed to sync orders placed through the WooCommerce frontend and based on the changing order status. For orders created manually in the backend (e.g., phone orders), you may need to check if the orders move through the WooCommerce Order Status which are outlined here: https://woo.com/document/managing-orders/
Q38: What troubleshooting steps should I follow if only a fraction of my products are being exported from WooCommerce to Odoo?
If only some products are exported, check for any differences between successfully exported products and those that failed.
This could include differences in SKUs, attributes, images (WebP is not supported by Odoo 16.4 and below) or other settings. Additionally, reviewing debug logs can provide insights into why certain products are not being exported.
Q39: How does the plugin handle the export of invoices, and are there known bugs related to this feature?
A39: The plugin can export invoices from WooCommerce to Odoo. There is two main methods to do this, automatically and manually. Automatically new orders will be synced to Odoo in real time. Older order can be synced using the export by date range feature in the settings page.
Please refer to the Export documentation settings for enabling this.
Q40: What is the process for exporting quotations and sales orders from WooCommerce to Odoo?
To export quotations and sales orders, configure the plugin settings to reflect how orders in different statuses in WooCommerce (e.g., "Pending Payment", "Processing") should be treated in Odoo. Test the setup with a range of dates to ensure quotations and sales orders are being created correctly in Odoo.
Q41: How does the Odoo for WooCommerce plugin handle product synchronization when multiple products share the same SKU?
The Odoo for WooCommerce plugin uses SKU numbers to identify and match products during synchronization. When multiple products in WooCommerce share the same SKU, it can lead to confusion in inventory tracking and syncing. SKUs by definition should be unique and not shared by seperate products.
Each product should ideally have a unique SKU to ensure accurate synchronization of inventory, pricing, and other details between WooCommerce and Odoo.
Q42: Does the plugin support variable products, and how are they managed in the backend?
A53: As of version 3.6.0, the Odoo for WooCommerce plugin supports variable products. It allows seamless import, export, and invoice creation for variable products. All product variations with matching SKU codes in WooCommerce are supported. For managing these products in the backend, ensure you have the latest version of the plugin and check the documentation for specific guidance on variable products.
Q43: How to Debug the Odoo for Woocommerce Plugin and where to find the Odoo Debug Logs?
The latest version of the Odoo for WooCommerce plugins (since Version 3.7.9) now involves improved Debugging Logs and Error Messages. The debug logs are available in the Log section and will be visible when debugging is enabled.
First, head to the the Odoo General settings and enable the debug log from the Odoo General Settings. Use the Toggle option to enable debugging in the Odoo settings plugins.
Next head to the Debug settings to view the logs found WooCommerce > Settings > Integration > Odoo > Logs
Q44. Odoo | Cannot connect Odoo plugin with Woocommerce
If you cannot connect the Odoo plugin with the WooCommerce Store please check the install and configuration steps here.
Please follow the steps to configure the server URL, Database Name, Username and Password/API Key. Found here. Then if you have any issues, please enable the debug logs and share the results with us. Debugging info found here.
Have a review of the above articles. If you are unable to get this working reach out directly to OPMC Support.
Q45. Is it possible to use the plugin with stores of other languages?
Odoo for WooCommerce Plugin has only been tested with the WooCommerce Site Language English (US)(UK) and Odoo Databases. Other Langauges may work however we suggest you test this initially to confirm if your language is supported.
Q46. Is it possible to use the plugin to connect two stores to the same Odoo Databases? Is it possible to use 2 stores which have different languages?
If it is possible to connect two stores then the store language is independent of the connectiong to the other store.
Q47. When syncing stock from Odoo to WC, is it possible to sync stock values only based on SKU. This would include not syncing Product Titles and other fields.
Unsure. Most likely the plugin does not support toggling import fields at a micro level.
Q48. Is it possible to import the order and customers only with the fields email, phone and not country and address?
Unsure. Most likely the plugin does not support toggling import fields at a micro level.